
Productivity: Yes, we can [go paperless]!
It would have been a ridiculous job posting: “Security firm seeks person to keep track of paper.” But three years ago, such a hiring seemed inevitable for Michael Jagger, CEO of Vancouver-based Provident Security. That’s because in the 10 years since starting his one-man security guard operation in 1996, the firm had exploded into a full-service security provider with more than 200 employees and 4,500 customers. In the blink of an eye, it seemed, Jagger was drowning in paper and administrivia when he should have been focusing on business strategies.

