This announcement is a little late in coming, but we are very proud to let the world finally know that Sandra Towers officially became a member of the Provident team back in September as our Operations Manager. In this role, Sandra is responsible for both our 24/7 central monitoring station as well as our Installation/Service Teams…. basically all operations as they pertain to the electronic side of our business.
We carried out an extensive search to fill this position… we were looking for someone with experience working in a first class customer service environment. More importantly, we were looking for someone who had been successful leading teams during periods of tremendous growth. Our wait has already been well worth it.
Prior to coming on board at Provident, Sandra was the Sales Operations Manager at Intrawest (owner of Whistler/Blackcomb and more than a dozen other major mountains & resorts) where she oversaw the management of their 160 person centralized call centre. Before that, she was the Staff, Volunteer and Security Manager for the TED Conference in Monterrey, California for two years (TED is the world’s most exclusive annual business conference).
Prior to TED, Sandra was the Director of Operations at Rare Indigo Destination Management for six years where she oversaw all operations for the company in Vancouver, Whistler, Victoria, Tofino, Banff and Jasper.
Sandra brings a wealth of experience managing teams responsible for delivering a first class client experience. She has led teams both large and small and has already proven herself a tremendous addition to our team.
Click here to subscribe to this blog and have every post sent to your email inbox