Customer Service Representative

Application closes: June 30th, 2017

Location: Vancouver, BC

As a Customer Service Representative on our Operations Center Team, you will work in the nerve center of the company. Our 24/7 team works primarily on the phone; monitoring alarms, dispatching our mobile team, troubleshooting technical issues with our internal and external teams. From dispatching 911 to helping a client understand their invoice, Provident is about helping people. Far more than being an operator monitoring alarms, you are a critical piece in providing excellent service to our clients. If you love thinking on your feet and coming up with creative solutions, this is the place for you!

Why work for us?
We offer:
  • Highly competitive salary
  • Full training and ongoing support
  • Great work environment
  • Extended Health Benefits for Full Time employees
  • Opportunity for advancement
  • Previous experience providing customer service or support on the phone
  • Able to do shift work (Morning/Afternoon/Graveyard/Weekdays/Weekends)
  • Excellent customer service skills
  • Drive to continually learn and improve
  • Ability to troubleshoot and find the best solutions for our clients
  • Currently have or able to obtain your security license; this means you are 19 or older, have no criminal record and are legally entitled to work in Canada
About Provident
Provident Security is British Columbia’s only full service security company. We do it all; from supplying and installing security systems, access control systems, integrated home automation systems to monitoring those same systems in our own monitoring station. We have our own mobile response team and our own static and event guard team which is where we first started. We even offer a complete 24/7 concierge service; anything to help our customers out!
Provident Security is more than just a security company. We are Vancouver and Whistler’s only full-service security firm.

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